Your withdrawal is still pending because it’s going through the necessary verification and processing checks. Most withdrawals are completed shortly, but some may take up to 24 hours. Here are some of the main reasons, along with detailed explanations:
Standard Security Review
All withdrawals undergo routine security checks to protect your account and prevent unauthorized transactions. This is part of our standard procedure and usually takes a short time.
Account Verification (KYC) Not Completed
If your identity verification is incomplete or additional documents are required, your withdrawal may be placed on hold. Make sure your KYC information is fully submitted and approved.
Network Congestion
Cryptocurrency networks (e.g., BTC, ETH) sometimes experience delays. Even after approval, withdrawals may take longer to confirm on the blockchain.
Incorrect or Unverified Address
If the wallet address provided needs additional validation or appears incorrect, the system may pause the transaction for safety.
Large Withdrawal Amounts
Higher withdrawal amounts may require additional review for security and compliance.