Players can temporarily pause or fully restrict access to their account to manage their gambling responsibly. These tools help maintain control, prevent harmful behavior and promote safer gaming habits.
Time-Out (Short-Term Break)
A time-out allows you or the player to take a short break from gambling.
During this period, the player will be unable to log in, deposit, or place bets.
Time-out periods typically include:
24 hours
7 days
30 days
Custom short-term durations (depending on the operator)
Once the selected period ends, the player’s account will automatically reopen.
Self-Exclusion (Long-Term Break)
Self-exclusion is a longer-term option for players who feel they need a more extended break. During self-exclusion, the player cannot access their account or participate in any gaming activities.
Self-exclusion durations may include:
6 months
1 year
Self-exclusion cannot be reversed until the chosen period has fully expired to ensure player safety.
How to initiate a time-out or self-exclusion?
Players can activate these options through the Responsible Gaming section of their account or by contacting our 24/7 customer support via live chat. You may also email us at [email protected]. Identification may be required to verify the request for security purposes.
Why these options are important?
Both tools help players:
Regain control over their gambling behaviour
Prevent excessive spending
Ensure a healthy and responsible gaming environment